Refund and Exchange Policy

The Bond Maker wants you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer easy and hassle-free refund and exchange options, subject to the following conditions:

Refunds:

• To be eligible for a refund, the item must be returned and received within 14 days of the original purchase date.
• The item must be in the same condition as it was received, with all original tags and packaging intact.
• Refunds will be processed to the original payment method used during the purchase.

Exchanges:

• You can request an exchange for the same product or a different item of equal value.
• The item for exchange must be returned and received within 14 days of the original purchase date.
• The product must be in its original condition, unused, and with all original tags and packaging.

Process for Refunds and Exchanges:

1. Please email us at support@thebondmaker.com to initiate your refund or exchange request.
2. Our customer support team will guide you through the return process and provide you with a return shipping address.
3. Once we receive the returned item and inspect its condition, we will process your refund or exchange promptly.

Important Notes:

• Shipping costs for returning the item for refund or exchange will be the responsibility of the customer unless the item is defective or damaged upon receipt.
• We recommend using a trackable shipping service for returning the item to ensure it reaches us safely.
• Refunds may take a few business days to reflect in your account, depending on your payment provider’s policies.

If you have any questions or need further assistance regarding our refund and exchange policy, please don’t hesitate to reach out to our customer support team at support@thebondmaker.com.

Thank you for shopping with us!